Details:
Customer Service Representative
Two positions available
$21.98-$24.90 Hourly
A multi-faceted role in a quality service environment.
If you’re looking for an exciting part-time role in a dynamic, public service environment, this could be just the position you are looking for. As a Customer Service Representative with Service BC in Courtenay, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.
Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public.
You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in a rewarding administrative role in a busy environment, this is the job for you!
Go to the website for a full job description and how to apply.
Qualifications & Experience:
• Four years clerical experience, education and/or training, performing office duties using standard computer applications to deliver services and information to the public. Four years experience is defined as full time work or combination of part time equivalent to 4 years.
• One year experience, education and/or training providing information and services to the public in a high volume environment. One year experience is defined as full time work or combination of part time equivalent to one year.
• Six months experience, education and/or training handling financial transactions, using computerized cash and inventory control systems. Six months experience is defined as full time work or combination of part time equivalent to six months.
• Experience/training in keyboarding, word processing and standard computer applications. Ability to use standard computer technology and applications i.e. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases.