Company:
Broadstreet Properties Ltd
Details:
Job Summary:
The Administration Support Manager is responsible for overseeing the administration teams of the Asset Management division. While upholding the highest level of customer service standards, the role integrates software into the management of client information. The Administration Support Manager uses effective leadership to provide vision to the call centre, software support, and client account teams.
Duties and Responsibilities:
• Provide leadership, support and assistance to the Client Care, Rental Administration and Rental Systems teams
• Review administration function performance with senior management
• Utilize information systems to gather, store and distribute assigned information
• Manage and implement new initiatives and procedures to achieve consistency and efficiencies
• Utilize software systems to improve processes
• Oversee the development and delivery of a structured training program
Qualifications & Experience:
Requirements:
• Minimum 5 years of related management experience in an office environment
• Bachelor of Business Administration degree, Computer Systems Technology, or equivalent
• Experience managing a customer service oriented work team
• Exposure to high volume receivables within tight timeframes
• Strong problem solving and analytical skills
• Ability to create and conduct effective presentations
• Confidence to take initiative and implement change
• High level of proficiency with Microsoft Office suite, property management software, or similar databases