Company:
Coastal Community Credit Union
Details:
Coastal Community Credit Union, with 23 branches and 15 insurance agencies, is a progressive organization dedicated to providing unsurpassed service to our members, clients, and communities.
Coastal Community Credit Union, the largest credit union based on Vancouver Island, delivers a wide range of innovative financial products and services. Serving approximately 80,000 members and clients, our vibrant and fast-growing organization is a Top Employer in Canada and is seeking to fill the position of Member Service Representative. This position will provide support to the Port McNeill branch when required.
Primary Responsibility / Basic Purpose:
Under direct supervision, process a variety of financial and non-financial transactions for members within the guidelines established. Coastal Community Credit Union strives “to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities". It is the responsibility of the Member Service Representative to carry our vision forward in order to build, maintain, attract, and expand the members' relationship with the Credit Union.
Representative Duties:
1.Accurately process a variety of transactions to meet the needs of our members
2.Inform members of new services and changes to existing services and encourage members to utilize same
3.Answer telephone inquiries
4.Provide members access into safety deposit boxes
5.End of day processing and balancing to be completed in a timely manner as per established procedures
6.Perform other related duties as assigned
Qualifications & Experience:
Required Skills, Knowledge and Abilities:
- Required: Typing 40 wpm, computer terminology, familiarity with Windows (including Word and Excel spreadsheet applications).
- The incumbent must enjoy dealing with the public, have good communication skills and the ability to articulate in a clear, concise manner, and be professional in appearance.
Qualifications :
This is an entry level position requiring a secondary school diploma with academic emphasis plus one year post secondary education with up to one year of work experience in a sales and service environment.