Details:
Job Duties:
• Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
• Strives to be innovative in new programs designed to eliminate waste and increase productivity.
• Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
• Manages departmental expenses within budgeted guidelines.
• Performs other duties as assigned.
Qualifications & Experience:
Qualifications:
• Previous experience in hospitality management preferred.
• Superior customer service and public relations skills.
• Excellent organization and time management skills.
• Ability to communicate clearly and effectively with customers, co-workers, and managers.
• Knowledge of Microsoft Office, Internet, and property management systems.
• Ability to work a flexible schedule, including weekends and holidays.
• Follows up with credit application inquires and contract information.
• Manipulates PMS system twice a year to establish basic rates for the coming season.
• College degree or equivalent experience in hospitality related field.
• Minimum four years hotel experience
• Demonstrated supervisor skills; good judgment and common sense.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.