Details:
This is a casual position for a Customer Service Agent
The successful candidate is also expected to provide service excellence to our internal passengers and staff. Behind the check in counter, our Customer Service Agents (CSAs) are responsible for ensuring that all customer interactions are treated with a high degree of customer satisfaction and that customer possessions are treated with care and concern. CSAs are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, maintain baggage accuracy and safety. CSAs ensure on time performance and customer service are at a premium. They are our safety and service professionals entrusted with safety, security and service excellence.
Qualifications & Experience:
• Experience in customer service
• Strong written and oral communication skills
• Ability to work in an ever changing environment
• Complete tasks in an efficient and accurate manner
• Capable of lifting up to 50 pounds and able to assist passengers in and out of aircraft as required
• Able to work outdoors during inclement weather conditions
• Flexibility to work any shift that is assigned; including weekends and evenings
• Ensure the safety, security and comfort of all customers
• Follow and enforce standard operating procedures to ensure compliance with Wilderness Seaplanes (and our operating partner Pacific Coastal Airlines) and regulatory requirements