Company:
Port Hardy Visitor Centre
Details:
The Port Hardy Visitor Centre is seeking a competent, reliable individual to join our 2017 Visitor Services team. The position Lead Visitor Services Counsellor will be provided a unique opportunity to act as an ambassador for Port Hardy, Northern Vancouver Island and the surrounding area. Through the delivery of exemplary visitor and customer services, the Lead Visitor Services Counsellor will share their passion and knowledge of Port Hardy and the North Island region with travellers, residents, and the community alike.
The Lead Visitor Counsellor Roles & Responsibilities:
• Promote a meaningful visitor experience in Port Hardy and the Vancouver Island North region
• Support the promotion of visitor experiences for the community, region, and across the rest of British Columbia
• Provide information on local accommodation, transportation, food & beverage, tourism products, services and experiences
• Assist in the coordination, promotion, and delivery of community events including World Oceans Day, Canada Day and Filomi Days
• Promote and educate visitors about local history and heritage, community and regional highlights, parks, trails, beaches, recreational activities and outdoor adventures
• Deliver visitor services in a variety of settings: in person (one on one or group settings), exchanges over the phone, email, or on social media platforms
• Deliver and distribute travel publications, guides, brochures and itinerary
• Assist in the maintenance and management of social media visitor services & marketing platforms (Instagram, Facebook, Twitter)
• Communicate travel updates to passengers and other pertinent information relevant to visitor experiences (BC Parks fire bans, wildlife advisory, Highway bulletins, Tourist Alerts etc.)
• Record, document, and report visitor statistics according to Tourism BC guidelines
• Order & stock brochure and retail inventory
• Handle monetary exchanges, cash outs
• Provide and demonstrate leadership to summer student visitor counsellors
• Be an outstanding community ambassador at all times and uphold the highest standards of Visitor Services delivery
Qualifications & Experience:
Lead Visitor Counsellor Job Requirements:
• Express a strong interest in the tourism/hospitality industry OR be enrolled in a diploma/certificate program OR have previous experience providing visitor and customer services within the tourism industry or relevant field
• Dedicated to the delivery of outstanding customer service
• Exhibit strong communication skills, both written and verbal
• Provide visitor services and information to guests, in both one-on-one and group settings
• Capable of working constructively, independently as well as in a team setting
• Able to adapt to a changing work environment, and thrive in challenging, fast-paced work environments
• Demonstrate knowledge of Port Hardy and the Northern Vancouver Island region
• Computer skills, using Outlook, Excel, Word, Power Point and comprehensive web browsing abilities
• Friendly in nature, outgoing
• Responsible, reliable, punctual, and provide own transportation