Company:
Coastal Community Credit Union
Details:
Coastal Community Credit Union is the largest financial services organization based on Vancouver Island and the Gulf Islands and serves over 110,000 members and clients through its 23 branches, 16 insurance offices and 4 business centers. Coastal Community is committed to improving financial health, enriching lives and building healthier communities. We are seeking to fill the position of Member Service Representative to support the Port Hardy and Port McNeill Community Branches.
Primary Responsibility / Basic Purpose
Under direct supervision, processes a variety of financial and non-financial transactions for members within the guidelines established. Coastal Community Credit Union strives “to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is the responsibility of the Member Service Representative to carry our vision forward in order to build, maintain, attract, and expand the member’s relationship with the credit union.
Representative Duties
1.Accurately processes a variety of transactions to meet the needs of our members
2.Inform members of new services and changes to existing services and encourage members to utilize same
3.Answer telephone inquiries
4.Provide members access into safety deposit boxes
5.End of day processing and balancing to be completed in a timely manner as per established procedures
6.Performs other related duties as assigned
Qualifications & Experience:
Keyboarding skill of 40 wpm and computer terminology are required, in addition to a familiarity with Windows, including Word and Excel spreadsheet applications.
The incumbent must enjoy dealing with the public, have good communication skills and the ability to articulate in a clear, concise manner, and be professional in appearance.