Company:
Broadstreet Properties Ltd.
Qualifications & Experience:
You're the ultimate people person. You have a smile on your face and you always put people first. You understand the value of being a good listener, and you're pretty good at thinking fast on your feet. We're looking for a Client Services Representative to respond to prospective customer inquiries and current client concerns pertinent to our residential properties throughout Western Canada. The role delivers exceptional customer service and is a brand ambassador for the company.
Responsibilities
- Respond to client inquiries in a professional and timely manner
- Troubleshoot client issues and provide viable solutions
- Document client interactions in appropriate database or software
- Support clients with tips to ensure routine issues obstacles are avoided
- Place maintenance orders with accuracy
- Utilize conflict resolution skills to ensure a high level of client service
- Adhere to both corporate and departmental policies and procedures
- Promoting company in a positive image to all current and potential clients
Requirements
- Minimum 3 years' experience in the customer service industry
- Advanced level of proficiency with MS Office Suite and data entry
- Minimum 45 wpm typing speed
- Strong attention to detail and multi-tasking skills
- Ability to deal with clients in a sensitive and tactful manner
- Available to work 8 hour shifts during days, evenings, and weekends.
Starting rate of $13.00 per hour